How does a consultation take place?

We have often talked about how useful it was to ask for advice from the experts at Ferro Gioielli, to get advice on purchasing and choosing our precious items. But how does a consultation work? Let's find out together and, I assure you, it will all be very intriguing!

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How does a consultation take place?

It starts with knowledge

Did you think that everything started from the interview with the customer? Wrong! Every consultation starts from the knowledge and competence of the jeweler and the expert in question.
Fabrizio and Gianluca Ferro have obtained the qualification of accredited gemologists IGI (International Gemological Institute) of Antwerp, Belgium. Their seriousness and professionalism lead them to be often consulted as consultants through the Chamber of Commerce of Padua as experts and appraisers. Furthermore, Fabrizio Ferro is registered in the register of CTU (Technical Consultant of the Office), civil branch at the court of Rovigo. In addition to them, the entire Ferro family and the staff of Ferro Gioielli, with great sensitivity and competence, know every detail of the products present in the store and will be able to direct even the most demanding customers towards the best choice.

Why a consultation?

A customer who requests a consultation, asks for it out of necessity, but also out of curiosity. What will be the perfect bijoux for that special occasion?
An important thing to know, that Fabrizio revealed to me, is that it is very important that those who ask for a consultation are also predisposed to obtain it. The classic: you cannot help those who do not want to be helped! So, before calling our staff to book a consultation, keep an open mind and be ready to go out of your comfort zone!

Many customers are happy to buy a product they already know, which they feel confident about. A consultation, on the other hand, allows you to discover new products, more suitable for you than you thought.

Here's what Fabrizio explained to me.

It is therefore necessary to rely on expert eyes, capable of correctly matching each product to the customer's needs.
And it starts right here: you listen to the needs. What are you looking for? A jewel for a gift? For an investment for the future or for self-gratification?
There are a thousand possibilities but, for each of them, the Ferro family will be able to suggest the right product.

You don't start a consultation by asking what product you are looking for, but by asking together with the client what are their desires, needs and dreams that they want to realize.

What does the expert do?

The expert finds the most beautiful and right product, which can satisfy the customer, giving him satisfaction over time. The goal of the consultations is to help realize the small big dreams of everyone.
The expert, then, is able to intuit the right accessory for his client from the first moments of the interview: whether it is a fashionable accessory or a product with a more lasting value over time, the person carrying out the consultancy is always able to understand the client's needs. Often, in fact, it is the first accessory shown that turns out to be the perfect one!

And it is truly fascinating to think how the experience gained in the field allows the Ferro family to really find the right jewel or watch at the first try! Just a look, a detail, an extra word is enough to make the difference. And the experts at Ferro Gioielli know how to grasp this difference!

Why rely on an expert Ferro Gioielli?

Because the Ferro family and all the staff put passion into it! Passion for work, for choosing the product, for researching and selecting the right brands. And not only that! The experts at Ferro Gioielli know how to understand the value of each product and, above all, they know how to understand with a glance what could be the right jewel for the customer. An expert eye, especially in the field of jewelry, is essential.

We recommend the right jewel for you based on who you are!

A precious jewel or a watch purchased from Ferro Gioielli represents the best way to talk about love, gratitude, friendship and beauty. Making a dream come true thanks to a jewel has never been so simple.

How to request a consultation?

To request a consultation with a Ferro Gioielli expert, simply contact the store by calling +39 0429 2822 or +39 331 1402059 with WhatsApp service. You can also send an email to assistenza@ferrogioielli.com or use this convenient online form!

It is also possible to carry out your consultation by telephone, Fabrizio and the whole family are always happy to make themselves available even for a simple advice!

Make your dream come true!

The warm and familiar atmosphere that you breathe inside the shop reflects the great love of the family for the world of jewelry and watches. And that's how the customers themselves become friends...of the family, to accompany in the realization of their desired dreams!