Express shipping is free in Italy for all orders placed on our site.

Abroad, the shipping rate is calculated at the time of purchase and displayed at checkout.

Delivery times must be considered purely indicative and are considered to start from the receipt of the order shipping confirmation.

Orders are processed and shipped within 1-2 business days after purchase confirmation. Delivery times may vary depending on the destination:

• Italy: 2-4 working days
• Europe: 5-7 working days
• International: 7-15 business days

Orders are processed Tuesday through Friday, 9:00 am to 7:00 pm. Orders placed over the weekend will be processed the following Tuesday morning. Orders placed on public holidays will be processed the next working day. In case of payment by bank transfer, delivery times will be calculated from the date of crediting of the full amount to the current account.

For further information on shipping methods, contact Customer Service at +39 0429 2822.

Our courier shipments are insured and offer our customers financial protection against all risks of loss or physical damage from any external cause. Therefore, we guarantee greater peace of mind when we ship our national and international packages.

To take advantage of VAT tax relief invoicing for companies or freelancers, it is necessary to communicate the request to the staff before making the purchase.

Corporate invoicing is also available for online orders. To proceed, you must contact Customer Service at +39 0429 2822 and place an order by phone, requesting an invoice before finalizing the order.

Note: During periods of high demand, approval may take up to 2 weeks or more.

As soon as our goods leave the warehouse you will receive an email from the courier in which you will find the tracking link that can be used to check the status of your order online. Remember that you can track the shipment immediately.

Yes, we accept returns free of charge. However, return shipping costs are the responsibility of the customer. To initiate a return, contact us via our support form or by email.

To request a return, contact us at info@ferrogioielli.com or use the request form available on our website. We will provide you with all the necessary instructions to complete the procedure.

Once our team has received and verified your return, your refund will be processed within 7-10 business days. We will notify you via email once your refund has been processed. Depending on your bank or payment method, the time it takes for your account to be credited may vary.

Product prices are determined based on the quality, brand and specific features of each item. We work to offer the best value for money and ensure that all prices are competitive with the market.

Occasionally we offer special discounts and promotions. We recommend that you sign up for our newsletter to receive updates on exclusive offers and promotions.

We accept multiple payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, ApplePay and bank transfers. All payments are handled securely via encrypted connections.

All the products visible and purchasable on our site are available for immediate delivery. If you are looking for a product not present on our site you can request more information by writing an email to info@ferrogioielli.com

All the products we sell are accompanied by certificates of authenticity and documentation, where applicable. In addition, each item is carefully checked and certified by our experts before being put on sale.

For watches, we recommend measuring your wrist and comparing the measurements to the size guide available on our product page. For jewelry, such as rings or bracelets, you can consult our size guide to find the right size. If you have any questions, please contact us for assistance.

Yes, if a product is not available, you can contact us to check the possibility of ordering it or to receive information about future availability. We will do our best to accommodate your request.

Yes, we offer watch and jewelry repair services. Our specialized technicians are able to perform interventions on a wide range of products, using original spare parts and high-quality materials. To request an intervention, you can contact us directly or visit our laboratory.

Yes, we offer periodic services to keep your watch in perfect condition. These services include cleaning, a complete overhaul of the movement and checking the accuracy. We recommend that you have a periodic service performed every 3-5 years, depending on the use and type of watch.

To get a quote, contact us with the details of the problem or service requested. After evaluating the item and your needs, we will provide you with a clear and transparent quote.